Eyecare is complicated.
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If you don’t have an existing prescription, complete the following steps to get started:

1. Register – Set up an account by providing your Name, Email, and Password.
2. Complete Medical Questionnaire – Answer a few medical questions that the Eye Doctor will review during your consultation.
3. Checkout – Provide payment and tell us where to send your prescription if you are approved.
4. Conduct Visit With an Eye Doctor – Conduct a Video, Audio, or Digital Consultation to find out if a prescription is right for you. The consultation type depends on your state’s regulations.

If your doctor has sent your prescription to UpScript Pharmacy, you will receive a text with a link to log into your account and complete the process.

1. Register – Complete your account setup using the link we sent you via text or email.
2. Complete Medical Questionnaire – Answer a few medical questions for the pharmacy.
3. Checkout – Provide shipping and payment information.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our Eye Doctors will conduct a video, audio, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between a doctor and patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio, video, or digital visit with an Eye Doctor. In all cases, the process is simple and easy to follow.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Eye Doctors who are licensed in your state.

You will receive a email with a link to join the audio visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the Eye Doctor initiates the visit. The Eye Doctor will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

Note: If your state requires an audio consultation, you must complete it for your prescription to be processed.

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Eye Doctors. Our site uses secure, private, high-quality streaming video between you and our licensed Eye Doctors. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Eye Doctors who are licensed in your state.

You will receive an email with a link to join the video visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the Eye Doctor initiates the visit. The Eye Doctor will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

WHAT TECHNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?

Use your PC, iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone.

Note: If your state requires a video consultation, you must complete it for your prescription to be processed.

If your state requires a digital consultation, you’re able to interact with one of our online licensed Eye Doctors without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and an Eye Doctor licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

After completing checkout, you will be directed to select an Eye Doctor from the available list to review your information. Our doctors generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with an Eye Doctor happens in a web browser. For the best experience possible, we recommend using the following browsers.

– MAC OS: Safari is recommended, Chrome and Firefox are also supported
– iOS: Safari is the only browser supported on iOS
– WINDOWS: Chrome is recommended, Firefox and Edge are also supported
– ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to “Ask” or “Allow”
• In the left pane, select Microphone, then in the right pane, find this site, set to “Ask” or “Allow”
• Close the Preferences panel to save changes.

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: “Ask” or “Allow”
• Microphone: “Ask” or “Allow”

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to “Settings for Websites”…
• Camera: ‘”Ask” or “Allow”
• Microphone: “Ask” or “Allow”

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: “Ask before accessing”
• Microphone: “Ask before accessing”

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, “Allow”
• Microphone: open dialog, find this website, “Allow”

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings…
• Camera: “Ask first”
• Microphone: “Ask first”

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY?

If your prescription is approved after the medical consultation, it is sent electronically to our pharmacy using HIPAA-compliant encrypted software.

DO I NEED AN EXISTING PRESCRIPTION?

You do not need an existing prescription. One of our US-licensed Eye Doctors will review your medical history to determine whether a prescription is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

IS THERE A CONSULTATION FEE?

Yes, there is a $45 consultation fee.

MAY I PLACE AN ORDER FOR SOMEONE ELSE?

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Eye Doctor to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

HOW DO I REORDER?

Reordering is simple!

Step 1: Log in to your account.
Step 2: Verify your Shipping and Payment information.
Step 3: Confirm the prescription you are reordering.

CAN I SET UP AUTO-REFILL?

Yes! If we’re shipping your prescription, you can enroll in auto-refill at checkout or later within your account. You may cancel auto-refill at any time in your account or by contacting Customer Service.

SHIPPING COSTS

USPS First Class: Free
FedEx 2 Day: $15
FedEx Overnight: $48

IS THERE A SIGNATURE REQUIRED FOR MY PACKAGE?

No.

SHIPPING ISSUES

UpScript Vision has no control of a shipment after a prescription leaves the pharmacy (i.e. delays in shipping due to events that are out of our control, such as natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes) and is not responsible if the shipping company does not honor the expected delivery timeline. Packages may be delayed further due to ongoing COVID-19 impacts.

Please note: If your prescription is being sent to North Carolina or the District of Columbia, HealthWarehouse, a trusted partner of UpScript Pharmacy¹, will fulfill your prescription.

WHAT FORM OF PAYMENT CAN I USE?

We accept credit cards, debit cards, prepaid cards, health savings account (HSA) cards, and flexible spending account (FSA) cards.

WHAT WILL DISPLAY ON MY CREDIT CARD STATEMENT?

UpScript Vision will appear on your credit card statement. If approved, you will be billed separately for the prescription. If you have any questions please call 844-723-3103.

CAN I USE HEALTH INSURANCE FOR THIS ONLINE VISIT?

Not at this time. We require payment at the time of service.

DO YOU ACCEPT FLEX SPENDING ACCOUNTS (FSA) OR HEALTH SAVINGS ARRANGEMENT (HSA) CARDS?

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

WHAT IF MY PACKAGE IS DAMAGED OR COMPROMISED WHEN I RECEIVE IT?

In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

UpScript Vision serves all 50 states and the District of Columbia.

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online Eye Doctor for emergency medical care.

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.